Starting from an FAQ: Does MiMA Provide Dealer Training?
Q1: Does MiMA provide after-sales training for distributors?
A: Absolutely.
MiMA understands that the reliability of a forklift depends not only on the product itself but also on whether distributors can fully grasp the technology and respond quickly to local customer needs.
That’s why MiMA has built a comprehensive training system that covers both pre-sales and after-sales stages, helping global partnersto excel in product selection, service support, and more.
We believe that helping distributors grow is helping MiMA grow.
Q2: What types of training does MiMA offer?
Distributor training of MiMA Forklift is divided into two main modules:
- Pre-sales Product Knowledge Training:
MiMA professional technicians and sales team help sales and technical teams deeply understand product series, application scenarios, selection principle, and customer pain points. This enables them to offer precise solutions. We also provide distributors with valuable materials, including product specifications, brochures, HD images, and videos.
- After-sales Service Training:
This covers equipment structure, electrical and hydraulic system maintenance, troubleshooting, and repair. Our service team helps technicians become independent in problem-solving, increasing customer satisfaction. If needed, MiMA’s after-sales experts are always ready to travel globally to assist distributors.
Through structured programs, MiMA ensures that every distributor team builds professional strength across sales, service, and technical fields.
Q3: Is the training conducted offline or online?
MiMA provides both on-site (offline) training and online video sessions for overseas distributors.
From entry-level courses to advanced certifications, distributors can always access MiMA’s latest updates and support, no matter where they are in the world.
Q4: Why does MiMA place such importance on dealer training?
Because, for us, training is the foundation of brand trust.
Only when our partners truly understand the products, master the technology, and know customer needs can they represent MiMA and deliver reliable solutions worldwide.
“Behind every reliable forklift, there’s a well-trained distributor team.”
From a simple FAQ, MiMA reveals more than just answers — it expresses a belief:
True brand competitiveness comes from full-chain knowledge empowerment — before and after sales.
Inside the Training System: Making Sales and Service Equally Professional
MiMA’s training goes beyond just solving problems — it’s about creating value.
Through the two key modules — pre-sales and after-sales — MiMA helps global distributors evolve from product understanding to customer-centered excellence.
Pre-sales Training — From Understanding Products to Understanding Customers
Pre-sales training is led by MiMA’s product managers and industry experts. The course covers:
- Features and applications of different forklift series;
- Industry-specific solutions (warehousing, e-commerce, doors & windows, long material, cold storage, etc.);
- Customer demand analysis and model selection logic;
- Competitive product comparisons and real case sharing.
Through this training, distributor sales teams not only learn about the products — they learn how to create value for customers.
After-sales Training — From Operation to Independent Maintenance
Led by MiMA technical service engineers, after-sales training emphasizes hands-on practice and standardized service.
The program includes:
- Electrical and hydraulic system understanding and adjustment;
- Fault diagnosis and on-site troubleshooting;
- Spare parts replacement and inventory management;
- Service process and customer communication standards.
Each session includes real maintenance case simulations, allowing trainees to learn by doing and strengthen practical skills.
From sales to service, and from training to continuous growth, MiMA’s goal is not just to deliver courses but to build a sustainable capability system that empowers every partner to represent MiMA with confidence and professionalism across the globe.
Shared Growth: The Value Behind Every Partnership
Training is more than a learning event — it’s a bridge of trust between MiMA and its partners.
Through continuous support, MiMA helps distributors improve technical expertise, market responsiveness, and service efficiency, forming a global network of reliable local representatives.
Every session of exchange, every question answered, and every hands-on demonstration is part of a shared journey toward one goal:
Delivering better solutions to customers worldwide.
Brand Vision: Growing Together, Serving Better
At MiMA, we believe that strong products require strong partners.
That’s why we invest in long-term, systematic training and knowledge-sharing programs — to ensure that every distributor not only sells forklifts, but also delivers value, trust, and reliability.
With a vision of “Global Reach, Local Service,”
MiMA will continue to strengthen its distributor ecosystem, expand training programs, and enhance service capabilities across markets.
Together, we build reliable service.
Together, we create lasting trust.
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